At The Dental Point, we strive to provide high-quality products and customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return process.

1. Eligibility for Returns
To be eligible for a return, your item must:

  • Be in its original packaging
  • Be unused and in the same condition as when you received it
  • Include the original receipt or proof of purchase

Please note that certain items, such as personal hygiene products and custom orders, may not be eligible for returns due to health and safety regulations.

2. Return Window
You may return eligible items within 30 days of the original purchase date. After 30 days, unfortunately, we cannot offer a refund or exchange.

3. Process for Returning Items
To initiate a return, please contact our customer service team at [Your Contact Email] with your order details. We’ll guide you through the steps, including where to send the item. Please note that customers are responsible for return shipping costs.

4. Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Please allow additional time for your bank or credit card company to process and post the refund.

5. Exchanges
If your item arrived damaged or defective, please contact us immediately so we can assist with an exchange. We may ask for a photo of the damaged item to facilitate the process. For non-defective items, you may exchange for a different product if it is of equal value, subject to availability.

6. Non-Returnable Items
Certain items cannot be returned, including:

  • Personal care and hygiene products
  • Gift cards and downloadable items
  • Final sale items and custom-made products

7. Shipping and Handling Fees
Original shipping and handling fees are non-refundable, and customers are responsible for paying the return shipping costs unless the item was damaged or defective.

8. Contact Us
If you have any questions regarding this Return Policy, or if you need further assistance with your return, please reach out to our customer service team at:

  • Email: Dr.Sulaiman@thedentalpoint.com
  • Contact Us: https://thedentalpoint.com/contact-us/